TERMS OF USE

COPYRIGHT INFORMATION

Pacifica Group and its affiliated companies (collectively “Pacifica Group”) operates https://thailand.coach.com/ (our"Website"). In this Terms of Use, we refer to the companies in our corporate group as "Pacifica Group", "we", or "us". All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our Website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Pacifica Group owns or is licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the Website and our services, the software we use to operate the Website and services and any data (including data obtained from you during the registration process) generated by users of the Website and services. You are not permitted, except where expressly authorized to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights.

USE OF THE WEBSITE

These Terms of Use governs the Website, and all Websites of the affiliates of Pacifica Group. By using the Website, you expressly accept and agree to abide by all provisions set forth herein. Do not use the Website if you do not accept and agree to the Terms of Use. If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and Pacifica Group asks that you do not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

The Website is available only for your personal use, which shall be limited to viewing the Website, providing information to the Website, downloading product information for your personal review and for the purchase of products.

Pacifica Group may at any time revise the Terms of Use by updating this page. You are bound by any revisions and should periodically visit this page to review the current Terms of Use.

You also may be subject to additional Terms of Use that are applicable to certain parts of the Website. Pacifica Group may terminate the Terms of Use and deny your access to the Website at any time, immediately and without notice, if in Pacifica Group's sole discretion, you fail to comply with any provision of these Terms of Use.

You agree that no joint venture, partnership, employment, or agency relationship exists between Pacifica Group and you as a result of this Agreement or your use of the Website.

The failure of Pacifica Group to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

 

NO LICENSE

Except as expressly provided herein, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary or industrial right of Pacifica Group.

USE OF INFORMATION SUBMITTED BY YOU

NOTE: THIS SECTION DOES NOT APPLY TO PERSONAL DATA SUPPLIED BY YOU TO THE WEBSITE, SUCH AS YOUR NAME, ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND THE LIKE. PLEASE SEE OUR PRIVACY POLICY STATEMENT FOR INFORMATION REGARDING OUR TREATMENT OF PERSONAL DATA.

If you respond to Pacifica Group with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall NOT be deemed confidential. All such submissions shall be deemed the property of Pacifica Group, and your submission of information shall constitute an assignment to Pacifica Group of all worldwide rights, titles and interests in such information. Pacifica Group will not be liable for any use or disclosure of such information. Pacifica Group will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Pacifica Group will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.

 

PRODUCT AND PRICING INFORMATION

The information on this Website does not constitute a binding offer to sell products described on the Website. Pacifica Group reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Subject to the foregoing, the prices displayed are quoted in Thai Baht and are effective only for Thailand purchases. Although Pacifica Group has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and Pacifica Group cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling.

 

DELIVERY OF PRODUCT

Pacifica Group make every effort to deliver all products within Thailand within 7 working days of acceptance of your order. Where this is not possible, Pacifica Group will notify you of the delay and estimate timing of delivery. All deliveries will be made to you at the address specified by you in the order. All deliveries must be acknowledged, and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once a full payment has been received. If the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products as deeded appropriate. If you wish us to redeliver the products to you, you may be requested to authorize us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 30 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

 

PAYMENT

For standard delivery Pacifica Group will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not be liable for any loss you may suffer if a third party obtains unauthorized access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will notify you. We will not charge you for these products and will refund any amounts already paid (if any) through bank transfer (or other payment methods possible) or by adding store credit to your account.

 

DISCLAIMERS AND LIMITATIONS OF LIABILITY

While Pacifica Group attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Pacifica Group reserves the right to make corrections and changes to the Website at any time without notice. Pacifica Group does not claim that the information on the Website is appropriate to your jurisdiction or that the products described on the Website will be available for purchase in all jurisdictions.

You assume all responsibility and risk with respect to your use of the Website. Subject to any rights you have under any consumer protection law or any other laws that cannot be excluded by virtue of Thailand legislation, Pacifica Group excludes all implied terms and warranties whether statutory or otherwise, with regards to the Website or the subject matter of these Terms of Use. Pacifica Group does not warrant that the Website is free of computer viruses, bugs or other harmful components. Pacifica Group does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected or corrected. Pacifica Group does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Website. Pacifica Group does not have any duty to update the Website or modify their Content or Code, and Pacifica Group shall not be liable for its failure to update such information. It is your responsibility to verify any information contained on the Websites before relying upon it.

Pacifica Group makes no warranties of any kind regarding any non-Pacifica Group Websites to which you may be directed or hyperlinked from the Website. Hyperlinks are included solely for your convenience, and Pacifica Group makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Pacifica Group Websites.

Nothing in these Terms of Use is intended to exclude, restrict or modify your consumer rights conferred by Thailand legislation. To the fullest extent permitted by law, Pacifica Group’s liability to you which cannot be excluded, is limited at the option of Pacifica Group to the following :

  • resupplying goods or services to you or supplying equivalent goods;
  • repairing the goods; or
  • paying to have the goods or services resupplied or goods repaired.

SUBJECT TO ANY RIGHTS YOU HAVE UNDER ANY CONSUMER PROTECTION LAW OR ANY OTHER LAWS THAT CANNOT BE EXCLUDED BY VIRTUE OF THAILAND LEGISLATION, IN NO EVENT SHALL PACIFICA GROUP, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE WEBSITE.

 

GIFT CARD DISCLAIMER

Pacifica Group reserves the right to refuse to send or transmit gift cards, including e-gift cards that contain vulgar, obscene, abusive, profane or otherwise offensive language.

 

ADDITIONAL DISCLAIMER

IN NO EVENT SHALL PACIFICA GROUP BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGE OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE TO PROPERTY AND INJURY OR DEATH TO PERSONS, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE WEBSITE.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pacifica Group and its affiliates and its officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Website and any violation of these Terms of Use. If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Pacifica Group reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Pacifica Group in the defense of such matter.

 

MINORS

Access to and use of the Website is targeted at people who can form legally binding agreements under applicable law. Persons under the age of 20 accessing the Website should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Website, you will be solely responsible for: (i) the online conduct of the Minor; (ii) monitoring the access to and use of the Website by the Minor; and (iii) the consequences of any use of the Website by the Minor. If you do not have consent from your parent or legal guardian, you must stop using/accessing the Website and services.

 

PROMOTIONS

Pacifica Group may from time to time, make available to you offers and discounts in the form of a promotional code or special pricing. Such promotions are subject to terms and conditions communicated to you when the promotion is offered.

SEVERABILITY

If any provision of the Terms of Use is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.

 

APPLICABLE LAW

Your use of this Website shall be governed by, and interpreted in accordance with the laws of Thailand. The courts of Thailand have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms of Use and your use of this Website. You agree that the courts of Thailand are the most appropriate and convenient courts to settle a dispute and you agree not to make any argument to the contrary. This shall not however affect any mandatory statutory rights that you may have under laws of their local jurisdiction.

ENTIRE AGREEMENT AND ADMISSIBILITY

The Terms of Use and any policies or operating rules posted on this Website constitute the entire agreement and understanding between you and Pacifica Group with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

UPDATED DATE

February 1, 2022


SECURITY & PRIVACY

PERSONAL INFORMATION WE COLLECT FROM YOU

For purposes of this policy "Personal Information" means any information by which you can be identified, including your name, national ID card information for Thai citizens, or passport information for non-Thai citizens, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services.

We collect Personal Information from you only when you voluntarily provide us with this information. Some examples of the manner in which we collect your Personal Information include when you place an order through our Website or in our stores, register your product after purchase, register an online account on the Website, set up a wish list, gift reminders, or address book entries, enter a contest, take a survey, contact us with a comment or question, request a catalog, sign up either online or in-store to receive emails or marketing communication about our products and services, request to receive investor alerts, or apply for a job with Pacifica Group. Some of these methods of data collection are further outlined below.

A. WEBSITE REGISTRATION

To register on our Website, you must complete the registration process by providing Personal Information, such as your name, email, mobile phone number, ID card information as well as information relating to what you would like to receive from us. If you choose to register, you will be asked to choose a password. You have the right to unsubscribe at any time and the manner in which this can be done is explained further once you have accessed your account.

B. SHOPPING WITH PACIFICA GROUP

If you make a purchase from Pacifica Group, we obtain Personal Information from you relating to the order. This may be done either online or in-store. The Personal Information collected by Pacifica Group varies depending on the location and manner of your purchase, but it will generally include your billing, shipping and payment information. In addition to using this Personal Information to fulfil your order, we also retain order information to better serve you on future purchases. Should you opt in to receive marketing communication from us we may also use this Personal Information to contact you in connection with other products or services that we believe may be of interest to you. Again, you may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom.

C. MARKETING COMMUNICATIONS

If you choose to sign up for email communications either while browsing the Website or during one of your store visits, you must submit certain basic information during the registration process, this will include your name and email address. This Personal Information is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.

D. SURVEYS

While visiting certain portions of the Website, you may be given the opportunity to provide feedback regarding various COACH products or you may be given opportunities to rate COACH products and to publicly ask and answer questions pertaining to COACH products. In order to fully participate in these portions of the Website, you will be asked to provide your name and email address, as well as a created online username which will be publicly linked to your product ratings, questions, answers and other comments. Pacifica Group retains this additional Personal Information, if provided, and uses it to help us better understand and respond to the collective feedback we receive. We may also invite you to participate in a survey or poll such as providing feedback on our Website site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey or poll.

For any Personal Information that we collect, Pacifica Group becomes the owner and data controller of that information.

E. COOKIES AND WEB TRACKING TECHNIQUES

We use "cookies" on our Website to help us analyze web traffic and evaluate and improve the content or functions of our Website. A cookie is a small text file which is sent by a website, accepted by a web browser and then placed onto your computer’s hard drive. The information collected from these cookies lets us know that you visited our site in the past, and helps you avoid having to re-enter information on each visit in order to use some of our online functionality. Cookies also help us analyze use of our site, and better aggregate useful information when site users provide feedback about our site or products. You can set your browser to refuse cookies from our Website. This will provide you with more control over the acceptance of cookies on your hard drive. However, it is possible that some portions of the Website will not function properly or may perform more slowly if you choose to reject cookies. By using our Website and not disabling cookies, you consent to allowing their use for the described purposes. We may also collect information about your method of access such as your operating system and the type of browser that you use. We may use access method information along with information about site searches you run to serve you personalized content using third party vendors.

We may use third party advertising companies to serve advertisements on other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Website and other web sites. These selected companies also provide this information to us which we use for marketing purposes.

F. SOCIAL MEDIA PLATFORMS

When you visit any of Pacifica Group’s pages on a third-party social networking platform such as Facebook, Pinterest, YouTube, or Twitter, you may encounter social media plugins such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.

When you use social networking platforms and plugins, you share your Personal Information with the operators of those platforms and their privacy policy and applicable terms of use apply to the use and disclosure of such Personal Information.

 

PACIFICA GROUP’S USE OF YOUR PERSONAL INFORMATION

We use Personal Information collected from you for the following purposes:

  • for the specific purpose for which it was provided by you.
  • to improve the content, appearance and utility of our website or stores.
  • to understand your needs and preferences in relation to the Pacifica Group brands.
  • to develop, market, sell or provide products and services.
  • to conduct surveys, research and evaluations.
  • to manage and develop our business and operations, administer accounts, and collect and process payments.
  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities.
  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions.

We may combine information you provide to us from multiple sources and with information from third parties including demographic or public information.

 

PACIFICA GROUP’S SHARING OF YOUR PERSONAL INFORMATION

We may share your Personal Information with our subsidiaries or affiliated companies, including those located in other countries. We also may share your Personal Information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Website activity, serve Website content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your Personal Information to provide services on our behalf, which may occur in Thailand or in countries outside of Thailand. Our service providers are not authorized to use your Personal Information for any purpose other than to provide the services that Pacifica Group has contracted from them. We also must always reserve the right to disclose Personal Information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of Pacifica Group or its affiliates or third parties.

Occasionally we may provide a link to a third-party website, which is not owned or operated by Pacifica Group. If you elect to provide your Personal Information on that third-party website, this information will be subject to that third-party website's privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third-party sites.

In the unlikely event that Pacifica Group or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, your Personal Information may be one of the transferred assets, however it will remain subject to any pre-existing privacy policy unless you consent otherwise.

If you happen to live in another country and use https://thailand.coach.com/, any data collected about you with respect to your use of our Website may be transferred to Thailand. Please note that there may be different standards that apply to how your data is used and protected than the standards in place in your country.

Pacifica Group never sells any Personal Information that you provide to us for use by any third party. However, from time to time, we may provide aggregate (statistical) anonymized information about our customers, sales, online traffic patterns and related information to reputable third parties who help us improve our business and services. These statistics do not include Personal Information.

 

PROMOTIONS AND THIRD PARTIES

From time to time, Pacifica Group may run promotions offering special deals, coupons, discounts, chances to win contests, and other prizes. These promotions may necessitate the involvement of third parties. In order to participate in these promotions, Pacifica Group may require certain basic information about you, such as your name, email address, physical address, and age. This and other required information may be stored by Pacifica Group in order to help us better understand how we can design and market our products for you and others. This information may also be shared with third-party promotional partners involved in the specific promotion for which you signed-up. Unless otherwise stated in the terms and conditions of the promotion, your participation is not an automatic opt-in to receive marketing materials from Pacifica Group.

 

YOUR INFORMATION — YOUR RIGHTS

A. RIGHT TO UNSUBSCRIBE

You have the right to unsubscribe from receiving marketing emails from Pacifica Group, as well as the right to unsubscribe from any of the programs that we offer. You can unsubscribe by clicking on the unsubscribe link at the bottom of any Pacifica Group email that you receive, or by emailing us at support@thailand-coach.com with your request, or by calling customer care at 091-774-3889 . Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

B. MANAGING YOUR INFORMATION

The accuracy, integrity and security of your Personal Information is very important and Pacifica Group takes reasonable steps to ensure that these priorities are addressed. We encourage you to contact us to update or correct your Personal Information if it changes or if you believe that any information that we have collected about you is inaccurate. Consistent with legal requirements and limitations, Pacifica Group also permits you to obtain a copy of Personal Information that we hold about you. To do so, please use the contact information in the Questions or Concerns section of this privacy policy.

Please note that we will likely require additional information from you in order to honor your request, such as to ensure proper authentication or to verify the business branch of Pacifica Group to which the information was provided.

C. SAFEGUARDING YOUR PERSONAL INFORMATION

Pacifica Group follows applicable laws and requirements to protect and safeguard your Personal Information. We have adopted physical, electronic, and administrative safeguards that are designed to protect your Personal Information, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.

We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Although we have implemented the above security measures, we note that 100% guaranteed security is not possible for any company.

 

QUESTIONS OR CONCERNS

As stated above, we welcome your queries concerning the protection and correction of your Personal Information. If you have any questions or concerns about any of Pacifica Group’s practices in respect of Personal Information, please do contact us at:

Email: support@thailand-coach.com, or 091-774-3889

When contacting us, please be sure to provide us with your a correct contact information in order to be sure we handle your request correctly.

Following any incidence of communication from you to Pacifica Group some of your Personal Information may be retained for a period of time for financial, legal or technical reasons.

 

CHANGES TO THIS PRIVACY POLICY

Pacifica Group reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of the Website following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.

 

UPDATED DATE

February 1, 2022


PACIFICA GROUP MEMBERSHIP TERMS & CONDITIONS

1. MEMBERSHIP GLOSSARY OF TERMS

In these Terms and Conditions, unless clearly stated otherwise:

“Pacifica Group” means Pacifica Elements Co. Ltd., Pacifica Lifestyle Co. Ltd., Pacifica Max Co. Ltd., GO Retail Co., Ltd., their subsidiaries and affiliated companies, their representatives and employees and any third party empowered by them to act on their behalf.

“Card” means The Pacifica Group card issued by Pacifica Group.

“The Pacifica Group Card Program or Program” means a program or campaign offered or launched by Pacifica Group to provide or offer the benefits and privileges to Card Member from time to time at Pacifica Group’s absolute discretion, which shall include but not limited to the Privilege Scheme, issuance of Card, Pacifica Points or Pacifica Vouchers.

“Pacifica Group Card Member(s) or Card Member(s)” means all Card holders who have agreed to all the Terms and Conditions stated herein, and duly registered to this Program.

“Free Standing Stores” means the Pacifica Group’s standalone stores that are not within a department store.

“Pacifica Points” means the reward points which Card Members have accumulated in respect of their transactions at any Pacifica Group stores.

“Rewards” means goods, services, benefits or other privileges as Pacifica Group may, at any time and at its absolute discretion, determine and which may be redeemed or obtained by the use of Pacifica Points under the Program.

“Pacifica Voucher” means the conversion of Pacifica Points issued under the Program for Card Members’ redemption at the point of purchase.

“Privilege Scheme” means any privileges or benefits as may be conferred from time to time by Pacifica Group on the Card Members under the Card.

Unless clearly stated otherwise, any words or terms of reference defined in all other Pacifica Group documentation shall have the same meanings when used or referred to herein; and words referring to the singular shall encompass the plural and vice versa.

 

2. PACIFICA GROUP CARD PROGRAM ENROLLMENT

2.1 Qualifying Amount

The qualifying entry amount is based on a single receipt or an accumulated spend within the specified period. To renew class status, the Card Member must reach the spending required for each class within 12 months since status is awarded.

The following is a table indicating the qualifying amounts for each class of membership and renewal requirements:

 

2.2 Membership Application

To qualify as a Pacifica Group Card Member, the applicant has to spend the qualifying amount on sale or regular-priced items in a single receipt or over qualifying months at any Pacifica Group stores or consignments in Thailand. For accumulated purchases, receipts must be within a three-month validity period from date of the first purchase, as indicated on the receipt.

The applicant can apply for Pacifica Group Card Program by submitting the application and presenting the government-issued photo ID card including identification card for Thai citizens, or a valid passport for non-Thai citizens, to Pacifica Group stores.

Each applicant is entitled to only one membership account and must provide all required information for a successful application. Pacifica Group shall have the sole discretion to approve or reject any applicant as a Card Member. Upon approval by Pacifica Group of any application to be a Card Member, the Card Member will have an option to choose whether he or she wishes Pacifica Group to issue a physical card. A physical card will be issued to each applicant approximately 4 weeks after approval of Pacifica Group Card Member.

Pacifica Group will issue a physical card to the Card Member in the Platinum and Black class approximately 4 weeks after approval. Failure to deliver such physical card shall not constitute a right to claim for any damages by the applicant.

 

3. GENERAL CONDITIONS

3.1 Membership Card

The Card is a privilege card, and not a credit or charge card. The Card is issued for use solely by the Card Member and shall not be transferable or assignable and is solely for the Card Member’s personal use and benefits only. The Card shall only be used in respect of Rewards specified under the Program and in accordance with the Terms and Conditions stated herein, and is not valid with other promotions, cards or discounts.

3.2 Change of Program

The current programs implemented by Pacifica Group shall be valid unless earlier varied or terminated by Pacifica Group in accordance with these Terms and Conditions. Pacifica Group reserves the right, at its sole discretion, to change Program and guidelines at any time without being liable for any damages and without prior notice to Card Members.

3.3 Force Majeure

Pacifica Group shall not be liable if it is unable to perform or fails to perform its obligations under these Terms and Conditions, where such delay or failure is caused by natural hazard and/or disaster, labor unrest, riot, civil commotion, lockout, fire, flood, earthquake, typhoon, war, acts of foreign enemies or perils of the sea or other perils and any cause or circumstance whatsoever beyond the control of Pacifica Group.

3.4 Membership Cancellation

Without prejudice to any of Pacifica Group’s rights or remedies, Pacifica Group may at any time, at its absolute discretion, and without giving any reason or notice, terminate the Program or withdraw, cancel or invalidate any Card, Pacifica Voucher, Rewards and/or any Pacifica Points issued.

In the event of abuse or fraud in respect of the Card, Pacifica Voucher, Rewards and/or Pacifica Points or in the event the Card Member breaches any of these Terms and Conditions, Pacifica Group has the right to revoke and cancel the Card and withdraw all benefits and privileges or Pacifica Points conferred by the use of the Card without being liable for any damages.

In the event the Card Member wishes to terminate his/her membership to the Program, the Card Member may do so by notifying the applicable CRM department in writing, at any Pacifica Group stores or via email at crmsupport@pacifica.co.th After membership cancellation, all specific personal information (i.e. name, home address, email) will be removed except the generic information and purchase transaction records which will be used for analytical purposes only.

3.5 Dispute Resolution

In the event of a dispute arising out of or in connection with transactions made with the Card under the Program, the transaction records of Pacifica Group relating to the Program shall be deemed conclusive and shall be binding on the Card Member. The decision of Pacifica Group on all matters relating to the Program shall be final and binding on the Card Members, and no correspondence will be entertained.

3.6 Program Communication

An e-mail will be a default communication channel for the Program. The Card Member will be notified about membership privileges, Rewards, account activity, etc. via a provided e-mail account. If an e-mail provided is incorrect or incomplete, Pacifica Group shall not be held liable for any missing information to the Card Member.

 

4. MEMBERSHIP PRIVILEGES

4.1 Membership Class Status

Card Members who have achieved each class status will be entitled to the below privileges. Privileges only apply at Pacifica Group stores. Members must present a valid government-issued photo ID before redeeming any rewards or exercising any class privileges. Pacifica Group reserves the right to make changes and amend privileges without prior notice. Privileges no longer apply upon expiry of the Card member’s class.

4.2 Membership Class Expiry and Renewal

Each class status and associated privileges are valid for one year since the date on which the status is awarded. The Card Member must reach the spending required for each class within 12 months since status is awarded to renew class status and retain associated privileges. In the event that the required spending is not met within 12 months, the Card Member will be assigned to a class status based on the amount spent.

4.3 Participating Stores

The program and privileges are valid at the below participating Pacifica Group stores: https://pacifica.co.th/store/ 

 

5. MEMBERSHIP CARD RENEWAL AND REPLACEMENT

The Card will be valid until the expiry date printed on its face unless it has been reported stolen or missing or has been revoked, cancelled or terminated earlier. Pacifica Group may (but shall not be obliged to), at its sole discretion, issue any Card Member with a renewal Card and all Pacifica Points, Rewards, Pacific Voucher in connection thereto shall be governed by these Terms and Conditions, which may be amended from time to time.

Card Members shall take all reasonable precautions to prevent loss, pilferage, theft, or unauthorized use of the Card. The Card Member will have to notify Pacifica Group immediately orally and in writing if the Card is lost, stolen, mutilated, not received when due or if the Card Member suspects that the Card is being used by any other person. The Card Member shall be liable for any unauthorized use of the Card to the extent permitted by law and shall indemnify Pacifica Group against any claims, losses or damages of whatsoever nature arising out of or in connection with any unauthorized use of the Card. If the Card has been reported lost or stolen and is subsequently retrieved, it must not be used. The retrieval of the Card that has been reported lost or stolen must be immediately reported to Pacifica Group, and it must be cut in half and returned to Pacifica Group.

If the Card is lost, stolen or mutilated, Pacifica Group may affect or impose an administration fee of 500 THB for the replacement of the Card and any subsequent replacements shall be subject to these Terms and Conditions. Card Members should immediately report any loss or stolen Cards to the applicable CRM department in writing, at any Pacifica Group stores, via fax or, e-mail at the contact details provided above.

Replacement of Cards will not affect Pacifica Points, which Card Members have previously earned. Card Members will be able to retain their Pacifica Points and continue to accumulate Pacifica Points with their new Card, provided replacement is within expiration duration. The replacing Card shall be valid until the expiration date of the original Card unless otherwise renewed in accordance with the Terms and Conditions herein.

 

6. PACIFICA POINTS

6.1 Issuance of Pacifica Points

Upon presentation of the Card or notification of membership, all Card Members will earn one Pacifica Point for every 25 Baht net transaction purchased, including end-of-season sale items, at Pacifica Group stores in Thailand. The conversion of qualifying purchases to Pacifica Points is rounded up/down to the nearest point. Value of 0.5 point or above is rounded up and value below 0.5 point is rounded down to the nearest point. Pacifica Points will not be earned on purchases made using Pacifica Voucher or any other vouchers as payment, during out of store sale event (Friend and Family Sale), and on purchases that are discounted at more than 60% from its original retail price (regardless of purchase location). A portion of payment made with Pacifica Vouchers will be counted towards Pacifica Points.

Pacifica Points will be issued for qualifying purchases made after membership application is approved. Pacifica Points shall be calculated on the net value of transactions (the amount payable in cash/credit, and after deduction of any promotional vouchers). In normal circumstance, Pacifica Points will be credited to the member’s account within one day after transaction. Pacifica Group shall not be liable for any damages to Card Member if Pacifica Points do not accrue within the stated period.

Upon renewal of your membership, any unused Pacifica Points will be transferred back to your membership account at the latest membership class. These transferred Pacifica Points will be eligible to be converted into Pacifica Vouchers and are valid for the duration of the membership.

Pacifica Points cannot be transferred to another Card Member’s Account. Without prejudice to any of Pacifica Group’s statutory rights, Pacifica Group may, at its absolute discretion and at any time, without giving reason or prior notice, suspend the calculation and accrual of Pacifica Points, rectify any error in any calculations and make any adjustments they deem fit to said calculations.

 

6.2 Reward Redemption

All Pacifica Points accumulated in the Program can be converted into Pacifica Voucher at any time during a membership period. Card Members must present a valid government-issued photo ID card before redeeming any Rewards or exercising any class privileges.

Every 200 Pacifica Points can be converted to 100 Baht Pacifica Voucher. If Card Members accumulate less than 200 Pacifica Points, the Pacifica Points cannot be converted into Pacifica Voucher. Instant redemption can be delayed up to one hour under normal circumstance. To redeem the Rewards or use the Pacifica Voucher, the Card Member must present the valid Pacifica Voucher(s) and his or her government-issued ID card as proof of eligibility. For purchases exceeding the value of the Pacifica Voucher, the Card Member is liable for the remaining amount of the transaction.

Pacifica Voucher may be used in conjunction with Card Member discounts. Pacifica Voucher can be redeemed instantly for purchases at any Pacifica Group stores. Pacifica Voucher can only be used towards the purchase of regular-priced items at Pacifica Group stores. Payment made with Pacifica Voucher will not receive Pacifica Points. Once the Card Member redeemed the Pacifica Voucher for the transaction, regardless of whether the value left in the Pacifica Voucher after it is redeemed, no change or Pacifica Points will be given to the Card Members and it will be deemed that the Card Members waive their rights in relation to an unconsumed amount of the Pacifica Voucher.

Instant redemption is not valid for use during sales, in conjunction with any other promotions, with the use of promotion or bank vouchers (unless otherwise stated), at Pacifica Group collectibles, any sale location, on consignment and selected products.

Multiple Pacifica Vouchers may be used in one transaction, unless otherwise stated and may be subject to change upon Pacifica Group’s sole discretion. In all cases where Pacifica Vouchers are used in exchange for rewards provided by the Pacifica Group, the Card Member shall comply with all the terms and conditions stipulated by the Pacifica Group.

Pacifica Vouchers will expire within 60 days after Rewards redemption. Any unused and expired Pacifica Vouchers cannot be converted back to Pacifica Points.

Rewards, which have been redeemed, cannot be refunded or exchanged for cash or kind, Pacifica Points or Pacifica Voucher or for another Reward or for any other merchandise. All Rewards are subject to availability.

For purchases made at Pacifica Group stores, if an item was paid in part with Pacifica Voucher and/or other Rewards and the Card Member seeks a refund/return of the item, the value of the Pacifica Voucher or Rewards will be part of the value returned in a credit note. If the item was paid in full with Pacifica Voucher or Rewards, the Card Member will be returned the equivalent Pacifica Points value in the Card Member’s account.

The item and original receipt must accompany the return request and must be returned at the store of initial purchase and in accordance with the terms, conditions, and policy of Pacifica Group in relation to the exchanged and returned products Whether the Card Member will qualify for returning the products is subject to Pacifica Group’s sole and absolute discretion. Pacifica Group hereby reserves the right to modify its exchange and return policy.

A Card Member may, subject to the Terms and Conditions herein and the respective qualifying Pacifica Points, select and redeem his/her accumulated Pacifica Points against any one or more Rewards, which may, at any time, be featured under the Program. The mode of redemption shall be decided by Pacifica Group in its absolute discretion.

Card Members will receive a statement of account in the event of any Pacifica Point activity, status change, Pacifica Points expiration, and Rewards redemption. All Pacifica Points earned are non-transferable and not exchangeable for cash or credit. Pacifica Points which have been successfully redeemed, cannot be refunded or transferred back to any Card Member’s Account.

The redemption and use of a Pacifica Voucher is subject to availability of the privileges and benefits stated under the Pacifica Voucher. If Pacifica Group is, for any reason, unable to supply the privileges or benefits stated in the Pacifica Voucher, Pacifica Group may in its absolute discretion supply alternative privileges or benefits of similar quality and price or withdraw the said privileges and benefits, at any time and from time to time without prior notice, vary the Rewards featured or substitute any Rewards with another of similar value and to withdraw or vary the privileges and benefits under the Program.

A lost, stolen or damaged Pacifica Voucher shall not be exchanged or replaced with another Pacifica Voucher.

 

6.3 Expiration of Pacifica Points

Pacifica Points will be redeemed based on a First in First out (FIFO) basis. Points gained by June 30 of the current year will expire the following year on June 30. Points gained after June 30 of the current year will expire the following year on December 31. Card Members can check their current Pacifica Points balance by contacting Pacifica Group’s CRM department or visit any of Pacifica Group stores.

Special Points given on special conditions (not from regular purchase transactions) will be redeemed before regular Pacifica Points.

Pacifica Group reserves the right to adjust any Pacifica Points in connection with any Card Member’s account. In the event of any dispute, Pacifica Group’s decision is final and conclusive.

6.4 Pacifica Group Birthday Voucher

Pacifica Group Birthday Voucher will be issued during the Card Member’s birthday month and will be valid for two months, namely, the Card Member’s birthday month and the month after. The Card Member can use the Pacifica Group Birthday Voucher on sale or regular priced items at the Pacifica Group Free Standing Store in Thailand only. Pacifica Group Birthday Voucher may be redeemed instantly for purchases made at any Pacifica Group Free Standing Stores in Thailand.

 

7. PRIVACY POLICY

Pacifica Group collects personal information such as your name, e-mail address, birth date, gender, address, contact information, occupation, credit card and other payment information, transaction information, and personal interests and preferences (“Personal Information”) when you apply to be a Card Member and/or any points of sell and purchase whether online or at any of Pacifica Group stores;

Pacifica Group uses the Personal Information:

to register you as a Card Member.

to send communication regarding any ongoing promotions or Pacifica Group news.

to customize and personalize promotional offerings, service offerings, advertising, our wesite.

to evaluate your preferences and facilitate future works at the stores.

to help us improve your experience in our stores and through our website.

to respond to reviews, comments, or other feedback you provide us and.

to protect the security and integrity of our websites and our business.

In order to provide the above services to you, Pacifica Group may share your Personal Information with our subsidiaries and affiliated companies worldwide or third-party service providers who are employed to perform functions such as marketing, payment, fulfilment and delivery of orders. These service providers are subject to confidentiality obligations and may only use the Personal Information to perform the necessary functions and not for other purposes. Where there is a legal obligation to do so, Pacifica Group may also disclose the Personal Information to any relevant regulatory body or pursuant to a court’s order.

Your Personal Information will not be sold, transferred or otherwise conveyed to unaffiliated third parties or third parties who are not service providers without your approval at the time of collection. At such point of collection, you shall have the opportunity to indicate whether you would like to “opt out” of receiving promotional and/or marketing information from Pacifica Group and its related companies and associated companies. You may also choose to unsubscribe to our mailing list at any time by clicking the “Unsubscribe” button in the e-mail or sending an e-mail to the applicable CRM department or in writing to us. Your request for us to cease sharing your Personal Information with other entities for marketing purposes will only take effect as soon as practicable from the date on which we receive your request.

Your Personal Information will be retained for as long as it is necessary to fulfill the purpose for which it is collected or in accordance with applicable laws. Should you choose to unsubscribe from our mailing list or should your Pacifica Group Card Member expire, all specific personal information (i.e. name, home address, email) will be removed except the generic information and purchase transaction records which will be used for analytical purposes only.

You may review and amend your Personal Information at any time by contacting the applicable CRM department.

 

8. APPLICABLE LAW

Your use of this Website shall be governed by, and interpreted in accordance with the laws of Thailand. The courts of Thailand have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions. You agree that the courts of Thailand are the most appropriate and convenient courts to settle a dispute and you agree not to make any argument to the contrary. This shall not however affect any mandatory statutory rights that you may have under laws of their local jurisdiction.

Where these Terms and Conditions may have been translated into other languages for your reference, please note that in the event of any inconsistencies, the Thai version of the Terms and Conditions will prevail.

 

UPDATED DATE

February 1, 2022

© 2021 COACH IP HOLDINGS LLC. COACH, COACH SIGNATURE C DESIGN, COACH & TAG DESIGN, COACH HORSE & CARRIAGE DESIGN ARE REGISTERED TRADEMARKS OF COACH IP HOLDINGS LLC.
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