Returns & Exchanges Policy

Returns are only allowed for online purchases.

Returns and exchanges are not allowed for the following products : SALE/discounted items

Purchases must be returned and Exchanged within 14 days of placing your order.

 

If you are not satisfied with product(s) that you have ordered or the product(s) was received damaged, we are pleased to offer you an exchange on your online order under the following conditions.

  • Merchandise must be in new and unused condition with all labels and product swing tags attached.
  • For hygiene reasons earrings and hosiery cannot be refunded for change of mind.
  • Monogrammed and customised items cannot be returned.
  • Proof of orginal receipt is required

If the returned merchandise does not meet the criteria above, the return request will be declined.

To raise a return, you may do so in your customer account or e-mail us at support@thailand-coach.com

All goods sold are non-refundable for cash or credit. Only under special circumstances, may store credit be granted.

If you have received an incorrect item in your order, you may return it and we will refund you.
 
Please note: Purchases made on Coach e-commerce stores cannot be returned at Coach Retail or Outlet stores, and vice versa.

Terms of returns and exchanges do not affect your rights if the product(s) is faulty or does not match the image / description.

Coach Thailand have a right to determine the final decision of returns and exchanges.

 

Return in a few easy steps!
1. Login into My Account 

2. Click My Orders tab

3. Click on Return link to create the return with reason is Return and then click save

4. Check the return status and the email sent to customer

5. You can check the updated status in your email. Once you receive authorized status, take your package to your chosen delivery carrier and this will be done

at your cost. Please send your item(s) via traceable means to our office.
 
COACH Thailand

Pacifica Elements Co.,Ltd

2032 Ital-Thai Tower, 5th Floor

New Petchburi Road, Bangkapi, Huaykwang

Bangkok 10310
 
6. Keep a record of your return tracking number or proof of return receipt. Please login to My Account and put tracking number

7. Returns will be processed within 7-10 business days after our receipt of your item.

Returns & Exchanges Policy FAQ

Returns made during a promotional offer or sale season

Our full returns and delivery policy applies. In case of refund, the amount will always match the purchase price.

Exchanges

Exchanges cannot be accepted in stores. If you would like to exchange your item, please contact us Customer Service at 091-774-3889 or support@thailand-coach.com to get assistance.

Gift Returns

If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser‘s original method of payment.

© 2021 COACH IP HOLDINGS LLC. COACH, COACH SIGNATURE C DESIGN, COACH & TAG DESIGN, COACH HORSE & CARRIAGE DESIGN ARE REGISTERED TRADEMARKS OF COACH IP HOLDINGS LLC.
My Wish Lists
Last Added Items
You have no items in your wish list.