Help Center

 

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My account
How to create/register an account at thailand.coach.com?
To register an account, you will be asked to fill in your personal information including your name, email address, phone number, delivery address, and more. Please make sure that the information you put is correct.
How to activate my membership online?
If you have already registered in our retail store, you can activate your membership online by clicking on "Create Account" and put your phone number that you register with Pacifica Membership Programme. 
How to change my delivery address?
After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses. However, please be informed that we cannot change your delivery address after you place an order. Please make sure that you enter the correct delivery address before checking out your shopping basket.
How to update my personal information?
To update or change your personal information, please log in first and go to 'my account'. If you need further assistance, you may contact our Customer Service at 091-774 -3889 or support@thailand-coach.com
Can I change my payment information?
Once an order has been placed, you are unable to change your payment method. Please note that we do not store any of your payment information or payment card detail in our system.
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Order
Can I place my order over the phone?
No, all orders should be made via thailand.coach.com only
Can I cancel or change my order?
Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at 091-774-3889 or support@thailand-coach.com and we’ll do our best to help.
How will I know if COACH received my order?
Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed.If you don’t receive a confirmation email within 24 hours, call us at 091-774-3889
What do I do if I have a question about my order?
Ask away. Contact us at support@thailand-coach.com or 091-774-3889
Can I order or ship COACH products outside of thailand?
thailand.coach.com does not accept orders with billing or shipping addresses outside of Thailand.
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Delivery Information
How to change my delivery address?
After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses. However, please be informed that we cannot change your delivery address after you place an order. Please make sure that you enter the correct delivery address before checking out your shopping basket.
Which delivery courier do you use?
All packages will be shipped by Kerry and our in-house delivery team.
What are the working days for Delivery Services?
Working days are subject to Monday to Friday. No deliveries will be made on Saturday, Sunday and Public Holidays.
How can I return an item that I have purchased?
Please refer to our Returns and Exchange information page for the policy and how to return or exchange your order.
How do I know if the product I want to order is available in store?
Ask away. Contact us at support@thailand-coach.com or 091-774-3889
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Payment
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Bank Transfer.Please note: Your payment will be authorized once the order has been submitted
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© 2021 COACH IP HOLDINGS LLC. COACH, COACH SIGNATURE C DESIGN, COACH & TAG DESIGN, COACH HORSE & CARRIAGE DESIGN ARE REGISTERED TRADEMARKS OF COACH IP HOLDINGS LLC.
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